Shipping & Returns


Delivery charge per order is 30 AED for delivery in The United Arab Emirates.

Free delivery within The United Arab Emirates on orders above 170 AED.

Payment by credit or debit card online is free, should you choose the “Cash On Delivery” option you will be charged an additional 10 AED. 

Should you need to make changes to your order once confirmed, additional charges may apply. 

ESTIMATED DELIVERY TIME: has a courier partner that delivers their products as on-time as possible. Any delay during the transit of the shipment by the courier partner is not directly under the control of and the company cannot be held liable for it.

Please contact [email protected] or on WhatsApp (058 535 4763) for more information on the delivery time for your address.


Our delivery schedule can change due to national holidays in The UAE. We will update you and try to have your order shipped the day after the holiday.


Currently we only ship within The United Arab Emirates. Please check back to see when we will be delivering internationally. 


Jisme will only look into a customer refund or exchange claim if the product has been unopened, unused, not damaged by you and is in the original packaging. 


Replacement and exchange of items can be made by the customer on a case to case basis upon due investigation by the Jisme Operations team. The Exchange request has to come through our email “[email protected]”.


No refund shall be processed for any product returned by the Customer to Jisme which has not been coordinated with Jisme by email at “[email protected]” and without photographic proof of the damage or wrong product.

Refund process shall be initiated within 48 hours of receipt of a returned product, after it has been cleared by Jisme.

Once the products have been returned to Jisme, we will inspect and notify you by email that we have received your item. Should we approve of the refund, your payment will be returned to you within 14 days of the approval email you received. 


You will be responsible for the cost of shipping an item back to Jisme unless otherwise stated by us.